This section contains information on:
- privacy, cookies, data protection and freedom of information
- terms on the use of all British Council websites, accessibility and information on how to make a complaint
- details on the policies that the British Council abides by
- Friends of the British Council provisions.
This information is updated from time to time. This content was last updated on 22 December 2014.
This section contains information on privacy, cookies, data protection, freedom of information and how to make suggestions or complaints. This information is updated from time to time. This content was last updated on April 15, 2017.
We regard the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. When you visit our website or make a donation, you may provide us with personal information that you knowingly choose to disclose. We receive and store any information you enter on our website or give us in any other way. This information is retained and used in accordance with existing laws, rules, and regulations.
If you provide information to us for a specific purpose, it is only used for that purpose. For example, you may provide us with credit card information to make a donation. We will not use that information for any other reason. We do not share any personal information with anyone other than the British Council.
Cookies are simple text files stored by your web browser that provide a way to distinguish among donors and other visitors to our website -- without storing any personally identifiable information about you. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Personally identifiable information is stored on our server and in our office and is not publicly accessible. It is only accessed by FOBC personnel as needed. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.
FREEDOM OF INFORMATION
Our annual information return (Form 990) is available upon written request or may be accessed by clicking on the following link.
Information provided on this website is provided for educational purposes only. Please contact us if you would like to use it for any other purpose, such as to partner with us on a particular project.
We have made every effort to make www.fobcus.org easy for everyone to use, no matter what browser you choose, and whether or not you use any special equipment to access our site.
MAKE A SUGGESTION OR COMPLAINT
We value your opinion. We hope to make your experience with us an excellent one and we welcome your comments, suggestions and complaints regarding the service you have experienced when contacting us online or off. If you have any questions or concerns or would like to make a comment or complaint, please contact us at firstname.lastname@example.org or Friends of the British Council USA Inc., 1025 Connecticut Avenue NW, Ste 1000, Washington DC 20036
This website may contain links to other websites, such as the British Council website. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of any linked website as its policies may differ from ours.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to comply with requirements of the law or to legal process served on Friends of the British Council USA.
If you have registered to receive communications from us and change your mind at a later date, you may contact us by email or mail and tell us to remove your name and contact information from our distribution lists.
Privacy and cookies
We regard the lawful and correct treatment of personal information as important to our successful operations and to the maintenance of confidence of those with whom we deal. As such this statement will apply equally to all of our offices irrespective of where they are based.
You can read our full policy on privacy in English.
Find out about how we protect your information and how you can request access to this information we hold about you.
You can read our full policy on data protection in English.
FREEDOM OF INFORMATION
The British Council prides itself on seeking new and open ways of engaging with the worldwide community. In order to build integrity and trust, it is important that we set an example by opening up more of our organisation to the world.
You can read our full policy on freedom of information in English.
Terms on the use of this site
The British Council has set out specific information on how you may use this site. Here you will find information on how this site has been designed to make it accessible to everyone. You will also find details on how to make a complaint.
The British Council has terms and conditions on the use of this site and links to and from this site.
You can read our full terms and conditions in English.
We have made every effort to make www.fobcus.org easy to use for everyone, no matter what browser you choose to use, and whether or not you use any special equipment to access it.
You can read more information on the British Council's website accessibility measures in English.
MAKE A COMPLAINT
We value your opinion. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of your satisfaction or dissatisfaction regarding the service you have experienced when contacting us or using any of our products or services. We would also like to hear if a particular member of staff has provided you with exceptional service.
You can read our full policy on making a complaint in English.
As a cultural relations organisation, the British Council has policies that it abides by:
CHILD PROTECTION POLICY
The British Council recognises that we have a fundamental duty of care towards all of the children we engage with including a duty to protect them from abuse. We achieve this through compliance with UK child protection laws and relevant laws in each of the countries we operate in, as well as by adherence to the United Nations Convention on the Rights of the Child (UNCRC) 1989.
You can read our full policy on child protection in English.
The British Council is committed to meeting UK and international standards for managing our environmental impact. We recognise the impact of our business operations and activities on the environment. We also recognise the threat of climate change to prosperity, social justice and quality of life. We are therefore committed to managing and minimising our environmental impact.
You can read our full environmental policy in English.
EQUAL OPPORTUNITIES AND DIVERSITY
The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. Our work involves developing relationships with people from a wide range of backgrounds and cultures. Working effectively with diversity and promoting equality of opportunity is therefore an essential part of our work.
You can read our full policy in English to find out how we build equal opportunities and diversity into our programmes and projects and who you can contact for more information.